The Client

Our client specialises in fleet management for a wide range of logistics and corporate organisations throughout the UK. Vehicles can include a mixture of staff cars through to multi axle delivery vehicles.

They both purchase and hire vehicles on behalf of clients, and they operate a sophisticated vehicle maintenance system to ensure that their clients’ operating costs are minimised and that vehicles are always available.

The core of the business is a call centre where clients and their drivers can obtain immediate solutions to breakdowns and fleet maintenance issues.

The Problem

The company had enjoyed significant growth and needed to increase the management team to help it both consolidate and cope with further expansion.

They decided that it was important to recruit externally to bring additional experience into the management team. This was an Operations Manager role and a crucial member of the senior team. The role required a candidate with proven technical skills, preferably from a motor vehicle background, knowledge of call centre operations and a significant awareness of customer relations.

Through our partner organisation Kelburn Recruitment, five candidates were shortlisted and the company decided that the importance of the decision needed an assessment centre designed specifically for their needs.

What We Did

Working with Kelburn and the client we designed and operated a one day assessment centre that provided a balance of well validated psychometrics, ability tests, job and team exercises.

Senior managers of the company and the HR manager were the assessors and they were trained and coached by one of our senior consultants to maximize objective decision making.

The Results

The MD confidently made an informed appointment and the Operations Manager is now confirmed as a member of the management team.

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